FAQ for our webshop:

 

General Questions:

What products do you offer?

We offer a wide range of products including different sorts of designer toys, unique decorations, trading card games and accessories.

How can I contact customer support?

You can reach our customer support via email at toystrendstrading@outlook.com or you can call or text us at 0031 614662870. We are available Monday to Friday from 09:00 till 16:00.

Do you have physical stores?

No, we operate exclusively online, allowing us to offer competitive prices and a convenient shopping experience.

Ordering:

How do I place an order?

To place an order, simply add items to your cart and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Orders can only be modified or canceled before they are shipped.

What payment methods do you accept?

We accept Ideal, Bancontact.

Shipping:

How much does shipping cost?

Shipping costs vary based on the shipping method and destination. You can view the shipping cost for your order at checkout.

How long will it take for my order to arrive?

Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes about 3-5 business days.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's site.

Returns and refunds:

What is your return policy?

We offer a 14-day return policy on most items. Items must be returned in their original condition with all packaging and accessories. Some exclusions apply; please review our full return policy on our website.

How do I return an item?

To return an item, please visit our return policy page and follow the instructions to generate a return label. Attach the label to your package and drop it off at the nearest shipping location.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to the original payment method.

Accounts and privacy:

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping addresses, and enjoy a faster checkout process.

How do you protect my personal information?

We take your privacy seriously and use industry-standard encryption to protect your personal information. For more details, please review our Privacy Policy on our website.

How can I update my account information?

You can update your account information by logging into your account and navigating to the "Account Settings" section.

Technical issues:

I’m having trouble with the website. What should I do?

If you encounter any issues with our website, please try clearing your browser cache or using a different browser. If the problem persists, contact us for assistance.

I didn’t receive a confirmation email. What should I do?

If you did not receive a confirmation email, please check your spam folder. If it’s not there, contact us to verify your email address and order status.

If you have any other questions or need further assistance, please feel free to contact us. Thank you for shopping with us!