Return Policy

At ToysTrendsTrading, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. Please read our return policy carefully to understand your rights and obligations.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Certain types of items are exempt from being returned. These include:

  • Custom or personalized items.
  • Downloadable products.

2. Return Period

You have 14 days from the date of purchase to return an item. If the specified period has passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at toystrendstrading@outlook.com to inform us about your return.
  2. Fill out the return form, download it here.
  3. Pack the item securely in its original packaging, including the return form and your receipt.
  4. Ship the package to the following address: ToysTrendsTrading Tellingsstraat 26 6011NC Ell The Netherlands.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5 to 7 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at toystrendstrading@outlook.com and send your item to: ToysTrendsTrading Tellingsstraat 26 6011NC Ell The Netherlands.

7. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

8. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

9. Contact Us

If you have any questions about our return policy, please contact us at:

Thank you for shopping with ToysTrendsTrading. We appreciate your business and aim to make your shopping experience as enjoyable as possible.